Shipping, returns & guarantee
Everything after you click buy, in plain words.
Written by the Horsemoods Editorial Desk · Medically reviewed by Dr. Mohit Khera, MD · Revised
Everything that happens after you choose a pack, in the order it happens: delivery, the guarantee, sending bottles back and getting your money. Every step here comes from the seller’s pack for Horse Mood. Where the pack defers to the marketplace listing, this page says so rather than guessing.
How Horse Mood orders ship
- Orders ship from the United States unless the sales page says otherwise.
- Your tracking number arrives in your order email once the parcel is on its way.
- The shipping cost, if any, is shown at checkout before you pay; it is not printed on this site.
- For a delivery question, call the order desk with your order ID. Its number is in the site footer.
Where the terms shown at checkout differ from anything on this page, the terms shown at checkout apply to your order, so read the guarantee, shipping and return details there before you pay.
When the parcel arrives, check the bottle before you open it. The label says not to use Horse Mood if the safety seal is damaged or missing, and to store it somewhere cool and dry, away from heat, light and humidity.
What happens after you order Horse Mood
- Confirmation. The checkout sends an email with your order ID. Keep it somewhere you can find it.
- Dispatch. A tracking number follows once the parcel is moving, in the same order email thread.
- Delivery. Check the parcel and the safety seal before you open the bottle.
- First capsule. Read the directions panel: one or two capsules a day with an 8 oz glass of water, and no more than that.
If a step does not happen when you expect it to, the order desk is the right place to ask, with your order ID to hand. The website inbox cannot see orders or parcels.
Storing Horse Mood once it arrives
The storage line on the label asks for a cool, dry place away from heat, light and humidity. Humidity matters more than people expect: the capsule shell is gelatin, and a steamy bathroom cabinet is one of the worst places in a home to keep it. A kitchen cupboard away from the stove, with the lid closed tightly, is better.
Keep the bottle out of the reach of children, as the label says, and check the expiry on the label before you start a new bottle; the bottle photographed for this site reads 07-2028.
Choosing a Horse Mood pack with returns in mind
| 1 bottle, 60 capsules | 30 days at 2 a day, 60 days at 1 a day |
|---|---|
| 3 bottles, 180 capsules | 90 days at 2 a day, 180 days at 1 a day |
| 6 bottles, 360 capsules | 180 days at 2 a day, 360 days at 1 a day |
Set that supply against the guarantee window on the listing. If the window is shorter than the time a larger pack covers, a smaller first order keeps your options open; if it is longer, the larger pack costs you nothing in flexibility. Either way, it is a decision best made before you pay rather than after.
The Horse Mood money-back guarantee
The guarantee is the one printed on the marketplace listing at checkout. The listing sets the length of the window and the conditions, which is why this site does not print a number of days of its own: any figure here could fall out of step with the listing, and the listing is what your order is bound by.
Read the window on the listing before you choose between one, three and six bottles. A larger pack covers a longer daily routine, and it is worth knowing how long you have to change your mind before you commit to one.
The guarantee is a purchase policy, not a medical promise. It is there so you can return the product under the listing’s terms; it does not mean any particular result should be expected.
To use it, call the order desk with your order ID before you post anything back. The steps below follow on from that call.
If the guarantee shown at checkout differs from what this page describes, the checkout’s version is the one your order carries.
You may see buyers mention a particular number of days elsewhere. This page does not repeat those figures, because a recollection is not a published term; the window printed on the listing when you buy is the one that counts.
How to return Horse Mood, step by step
- Call first. Ring the order desk listed in the footer with your order ID, so the return is expected and recorded against your order.
- Pack the bottles. Put a note inside the parcel with your full name, the email you ordered with and your order ID.
- Address it. Send it to 535 Madison Avenue, Floor 20, New York, NY 10022, USA. This is the returns address; the office on Broadway does not accept parcels.
- Use tracking. Return postage is paid by the buyer, so choose a tracked service and keep the receipt.
- Wait for the two clocks. Once the return is logged, the refund is processed, then your card provider posts it.
Who pays for what in a Horse Mood return
| Return postage | The buyer, with a tracked service |
|---|---|
| Original shipping | As shown on the listing at checkout |
| What is refunded | As set by the guarantee on the marketplace listing |
| Proof you need | Your order email with the order ID, and the return tracking number |
If the listing’s terms differ from anything in this table, the listing wins, and we would like to hear about it so that the table can be corrected.
How long a Horse Mood refund takes
| After your return is logged | 3–5 business days to process |
|---|---|
| On your card | Usually another 5–10 days |
| Keep | Your order email and the return tracking number |
A refund runs on two clocks. The first starts when the returns desk logs your parcel and ends when the refund is processed, three to five business days later. The second belongs to your bank or card provider, which usually takes another five to ten days to show the money on your statement. If both clocks have run and nothing has appeared, call the order desk with your order ID and the tracking number.
Common Horse Mood return situations
- The seal is damaged or missing. Do not take the capsules. Call the order desk with your order ID before you send anything back.
- The wrong pack arrived. Call the order desk with your order ID and say which pack you ordered and which arrived.
- The parcel has not arrived. Check the tracking link in your order email first, then call the order desk.
- You have changed your mind. The guarantee window on the listing decides what can be returned and when. Call before the window closes.
- You felt unwell after starting. Stop taking it and speak to a doctor. The disclaimer explains how to report a reaction to the FDA.
Check your Horse Mood bottle
If your bottle shows a lot number and a best-before date, they are on the base. The bottle photographed for this site reads an expiry of 07-2028. To match a bottle to your order, call the order desk with your order ID.
| Lot reference | HOR-26/HO-6028 |
|---|---|
| CoA reference | HOR-6028-26-HO |
Four quick checks when a bottle arrives: the safety seal is intact; a lot number and a date are printed; the Supplement Facts panel matches the one on the label section of the home page; and the capsules are dry and separate.
Before you order Horse Mood: a returns checklist
- Read the guarantee window on the listing before you pick one, three or six bottles.
- Keep the order confirmation email, because the order ID in it starts every return.
- Keep the return tracking number until the refund shows on your card.
- Send returns to the Madison Avenue returns address, never to the Broadway office.
Keeping records for a Horse Mood return
Three things settle almost every return quickly: the order confirmation email with its order ID, the note you put inside the parcel, and the tracking receipt for the return postage. Take a photo of the note and the label on the parcel before you seal it. If a question comes up later about when the return arrived or what was inside, those photos and the tracking number answer it without a long exchange.
If something about your Horse Mood order goes wrong
Start with the order desk, and start early. A wrong pack, a missing parcel or a damaged seal is easiest to sort out in the first days after delivery, while the tracking is fresh and the guarantee window is still open. Describe what happened in one or two sentences, give the order ID, and ask what the desk needs from you next. If the answer involves sending the bottles back, follow the return steps above in order.
Horse Mood order and return contacts
The order desk handles orders, tracking, changes and refunds; its number is in the site footer and on the contact page. The website inbox handles pages, typos, privacy and press, and it cannot see orders, so a refund question sent there only adds a day. Returns go to 535 Madison Avenue, Floor 20, New York, NY 10022.
